Johnny Cash said, "We played it and sang it the way we felt it, and a
whole lot can be said for that."
Most people agree that one thing Johnny
Cash had going for him was that he was authentic. He knew who he was and
he put across who he was. And that's a leadership lesson.
You can take myriads of leadership courses and get management degrees;
but if you don't internalize Johnny Cash's dictum, your career will fall
far short of its potential.
One of the most persistent complaints I've heard over the years about
leaders is they are not "authentic." In fact, I've found that not being
authentic is a common affliction of most leaders in all walks of life.
Not being authentic means projecting a persona as a leader that
conflicts with your true character -- i.e., you don't say what you feel
and feel what you say. The words person/persona come from an Etruscan root
meaning "actor's mask." The leader's person is a mask shown to the world.
It may be a leader projects an arrogant, know-it-all mask while in reality
h/she is amicable and a good listener. It may be a leader projects a
continuously reproachful visage when in reality that leader has an
absolutely wonderful dry sense of humor and a tender disposition. It may
be a leader believes showing no emotion and being a dull presenter of
facts and figures is the way to get people to do things when in reality
that person has a kind heart and a penchant for generosity. There are
countless ways leaders can "mask" their real self with a counterfeit.
The masks leaders put on are often less human and more disagreeable
than the real person behind the mask. These leaders go through their whole
careers and either don't know they wear a mask; or; if they do know, they
are fearful of removing it or they take the wrong steps to remove it.
What a tragedy; for clearly, leadership is a key driver of job
performance and career success; and communicating authenticity is a way of
dramatically increasing one's leadership effectiveness. Furthermore, it's
a double-tragedy because this mask-affliction can be somewhat easily
pointed out; though to remedy it often takes a zealous commitment to
breaking deeply ingrained bad habits.
The word "authentic" comes from Greek meaning "one who acts on his own
authority."
This certainly holds true for Johnny Cash. He was able through his
songs and music to establish deep, human, emotional connections with
people mainly because he sang and acted "on his own authority" -
performing out of raw, deeply felt impulses.
Great leadership too must come from deeply felt impulses. That's where
authenticity comes in. Leadership is more than simply giving orders. The
order-giving way of leadership is the lowest form of leadership; and it is
leadership that most lends itself to the afflictive mask.
You may get people to respond to an order (especially if paychecks are
involved); but only when you establish deep, human, emotional connections
with people will they go out of their way to accomplish the often painful,
difficult tasks needed to get exceptional results. If you're not
authentic, you're less likely to establish those connections.
There are two paths to being authentic. The inner path and the outer
path.
THE INNER PATH: Before you can be authentic you must BE authentic. This
seeming tautology points to a deep truth about authenticity: it's not only
a state of awareness, it's a state of being. There has been a lot written
about getting in touch with your feelings and living life from that
contact, but though much of what has been promulgated ranges from useless
to somewhat useful, you can disregard it. To be authentic, BE HELPFUL.
Look at it this way: two questions hang in the air when a leader speaks
to people. (1) Can you do your job; i.e. do you have the skills,
experience, and knowledge to be in the position you are in? (2) Why are
you here? If you don't answer both those questions, the people will
(consciously or unconsciously) -- and you may not like the answer you get.
I can't help you answer the first question. That answer is up to how
you have developed professionally in your career. But all my books,
articles, and courses can help you answer the second question.
The second answer goes right to the heart of authenticity. The answer
should be tied to the Leader's Imperative: "As we go about achieving the
needed results, we will together grow professionally and personally."
Every morning when we wake up we should generate our motivation for the
day by re-committing to the Leadership Imperative. "Today, I'll try my
best in every interaction with every person to get results while helping
them grow in their job skills and their personal skills." Your
authenticity will develop in the crucible of that daily, inner commitment.
THE OUTER PATH: This leads to the most important part of authenticity:
Your authenticity is useless in leadership terms unless it is
communicated.
The vehicles of communication are the Leadership Imperative and the
Leadership Talk. (See more about the Leadership Talk at my website.) And
the methods of communication are through daily words and actions.
Here's an example: On January 13, 1982, an Air Florida Flight 90 took
off from Washington National Airport on a snowy day, without having
accomplished pre-departure de-icing measures. With ice weighing down its
wings, the plane couldn't get the right altitude. It struck the 14th
street bridge and plunged into the Potomac river. Lenny Skutnick, a civil
servant, was one of a crowd of onlookers watching as a rescue helicopter
attempted to lift survivors out of the water. When one woman, freezing to
death in the icy waters, kept failing to grasp the rescue harness,
Skutnick jumped in, swam to her, and brought her to the shore. Later, he
was hailed as a hero by Ronald Reagan in his state of the union address.
Nobody could say that Skutnick wasn't being authentic.
Of course, this is an exceptional example. It's not every day that
leaders are faced with life and death situations. But in this case, the
exception proves the rule. Lenny Skutnick was there for that woman. He
risked all to bring her out of that river. Here's the rule: When you are
perceived by the people to put your personal interests aside and take
risks for them, your authenticity is most effectively communicated.
Be warned: Don't fake authenticity. Comedian George Burns underscored
the point by making a joke of it. He said, "If you can fake authenticity
in Hollywood, you've got it made." The trouble is, you're probably not in
Hollywood. Faking authenticity can be death every where else. After all,
just giving the appearance of putting one's interests aside and taking
risks for the people does not necessarily mean the words and actions flow
from pure motives. There are leaders who put on a show of authenticity to
deceive others and further their own interests. If the people recognize
this, if they see you trying to manipulate their feelings by faking it,
the backlash could be a sight to behold.
I'm not talking about anything new. Authenticity has been a source of
leadership strength throughout history. The Roman statesman and orator
said, "A good speech is a good man speaking well," meaning that the
audience needs to perceive the speaker as authentic.
In the end, the art of leadership is the primordial art of simply being
yourself. Cherish authenticity and communicate it with precision and
passion, and it will reward you like few other assets throughout your
career.
2006 © The Filson Leadership Group, Inc. All rights reserved.
The author of 23 books, Brent Filson's recent books are, THE LEADERSHIP
TALK: THE GREATEST LEADERSHIP TOOL and 101 WAYS TO GIVE GREAT LEADERSHIP
TALKS. He is founder and president of The Filson Leadership Group, Inc. -
and for more than 21 years has been helping leaders of top companies
worldwide get audacious results. Sign up for his free leadership e-zine
and get a free white paper: "49 Ways To Turn Action Into Results," at
http://www.actionleadership.com
For more about the Leadership Talk:
http://www.theleadershiptalk.com
About the Author
The author of 23 books, Brent Filson's most recent books are: THE
LEADERSHIP TALK: THE GREATEST LEADERSHIP TOOL and 101 WAYS TO GIVE GREAT
LEADERSHIP TALKS.
http://www.actionleadership.com